6
Payment
The invoice is settled. Payments can be collected on-site via the app, or the client can pay online via ServiceM8 Pay.
3
Schedule/ Dispatch
Once the quote is accepted, the job is allocated to staff, who receive instant notifications, travel time calculations, and route optimization.
4
On-site Work
Field staff check into the job using the ServiceM8 app, follow safety checklists, complete the work, and take photos/videos for proof of completion.
4
5
Invoice
While still on-site or back in the office, the technician adds the billable labor and materials to the Job Card and generates a finalized invoice.
Seemless Workflow
2
Quote
If required, a quote is drafted and sent to the customer for approval.
1
Enquiry
When a customer requests work, a new Job Card is created in the app or online dashboard. Key info (client details, job address, and description) is recorded.